Product Returns Policy
At AZ Wholesale Point, we want to ensure that you’re completely satisfied with your order. If for any reason you’re not happy with your purchase, we offer a straightforward returns process to resolve the issue.
Eligibility for Returns
- Products must be returned within [X] days of receiving your order.
- Items must be unused, unworn, unwashed, and in original condition with tags still attached.
- Non-returnable items include customized, final sale, or clearance items.
- Shipping charges are non-refundable, except in cases where the product is damaged or defective.
How to Initiate a Return
1️⃣ Contact Us: Reach out to our customer support team at [aztrading4@gmail.com] within [X] days of receiving your order. Provide your order number and the reason for your return.
2️⃣ Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
3️⃣ Return Shipping: Ship the items back to the address provided, using a trackable shipping method to ensure the items reach us safely. The customer is responsible for return shipping fees unless the product is defective or incorrect.
4️⃣ Inspection & Refund: Once we receive your return, we will inspect the items. If approved, we will process a refund to your original payment method or offer a store credit if preferred.
Refund Process
- Refunds will be issued within [X] business days of receiving and inspecting your return.
- Refunds are processed to the original payment method.
- Please note that the original shipping cost is not refundable.
Exchanges
We currently do not offer exchanges. However, you are welcome to return the unwanted item and place a new order for the correct product.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please notify us within [X] days of receiving the order. We will arrange for a free return and either a refund or replacement based on your preference.
